PRINTING OUT OFFICIAL BILL

[IssacKu]

Hello Public Mobile members. I have an important question to ask. The government of Canada has requested an official bill print out. I have submitted the monthly breakdown found online but the government deemed it as unprofessional. They said quality is too low and have asked us to provide them with an official bill. Is there an official bill that can be sent via email or is this one of the bottlenecks for being with an online phone service?

[IssacKu]

I have done as you stated and sent them a more detailed request on behalf of my family members. Hopefully the moderators get back to me with the official bill for fiscal year 2020. Our family business has been educating kids for over 30 years and due to the pandemic we need some financial assistance to remain in business for the future to come. And ironically this one extra expense is what the government needs from us in order qualify for the loan. 

[IssacKu]

it's actually quite the opposite

our company works with kids so we need a loan from the government to remain in business

[Luddite]

@IssacKu  Nothing will speed up the response. This type of request will certainly be triaged to lowest priority.

You've been audited, eh?

[IssacKu]

Thanks for the pointers. Will do 😊

[softech]

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@IssacKu wrote:

I already messaged a moderator that helped answer a previous query. I have requested the official bill for the fiscal years of 2019 and 2020 but no response so far. It would be nice to have a section where we could print out the official bill ourselves. However, 1 or 2 months is quite excessive. Is there any way to speed up the process, by messaging a specific moderator that deals with the billing side? Thanks for the quick reply and Happy New Year Dunkman

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check your inbox to see if  anyone reply your at all.. if there is a reply from them already, you replied once and just no reponse,  try reply it again... it helps.. 

[Anonymous]

If they're needing this for an address or identification verification purpose then it's not useful. Names and addresses are not verified here.

[Dunkman]

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@IssacKu wrote:

I already messaged a moderator that helped answer a previous query. I have requested the official bill for the fiscal years of 2019 and 2020 but no response so far. It would be nice to have a section where we could print out the official bill ourselves. However, 1 or 2 months is quite excessive. Is there any way to speed up the process, by messaging a specific moderator that deals with the billing side? Thanks for the quick reply and Happy New Year Dunkman

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@IssacKu 

That's the big disadvantage for a low cost, no frills mobile company like Public mobile. To keep costs lower for everyone, less service, etc....  Once you contact moderator, maybe nicely ask moderator to do a more urgent request.  Previous customers mentioned about the one month time frame.  Hopefully, it will be quicker by now.   

[IssacKu]

I already messaged a moderator that helped answer a previous query. I have requested the official bill for the fiscal years of 2019 and 2020 but no response so far. It would be nice to have a section where we could print out the official bill ourselves. However, 1 or 2 months is quite excessive. Is there any way to speed up the process, by messaging a specific moderator that deals with the billing side? Thanks for the quick reply and Happy New Year Dunkman

[Dunkman]

@LurganIeUk 

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@LurganIeUk wrote:

@Dunkman 

Does this request just provide one statement or every month thereafter?

How do you receive it...download or by mail..or?

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Actually, I never needed  to request one.  From my understanding, just one statement for the period of time that the customer requested. I am not sure whether they actually mail the invoice/ email/download.  Easier just to request the whole time period needed for tax purposes, etc.  than monthly statements.  

[LurganIeUk]

@Dunkman 

Does this request just provide one statement or every month thereafter?

How do you receive it...download or by mail..or?

[Dunkman]

@IssacKu 

You will need to contact moderator to generate an official invoice. 

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

it can take about one month to receive the bill. Include the following info for moderator. 

First name:

Last name:

Street address:

Suite/Apartment (if applicable):

City:

Province:

Postal Code:

Customer phone number:

Account #

Email address (if possible):

Requested Month / Period:

Amount paid:

[LurganIeUk]

I will let others answer this. 

It would be nice though if PM allowed you to choose dates and generate your own statement as an online option. My VoIP.ms account allows this.  

[Triguy · Accepted solution]

You can request a hardcopy from a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.