11-30-2023 08:22 PM
12-01-2023 07:59 PM
Not immediate but I ported out 30 days later but got charged on my initial sign up twice. Only one phone
12-01-2023 09:37 AM
@hTideGnow Agreed! The best option is solved with the carrier. If no resolution, consumers have rights protected by Canadian Radio-television and Telecommunications Commission (CRTC) - https://crtc.gc.ca/eng/phone/mobile/clients.htm
12-01-2023 09:28 AM
i don't think OP needs to go that way. Best to work with PM agent to get issue resolved first and quicker
12-01-2023 09:27 AM
How to file a complaint with the CCTS/CRTC the right way - https://www.ccts-cprst.ca/lessons-from-the-public-mobile-price-increase/
11-30-2023 08:30 PM
Is this the first time it happened, @Tom2211 ?
Did you perhaps choose an immediate plan change within the past 30 days? Or perhaps opened a 2nd public mobile account with the same payment card?
Can you post a screenshot of your payment history tab for us to see this? Masking personal information, of course ...
11-30-2023 08:24 PM
Hi @Tom2211 ,
You can click the link below to submit a ticket to a Public Mobile CS agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437