Overcharged when switching plans

[KatieF]

I just recently switched from an old plan to the new one offered for $39/month. I used to get charged every 3 months on the old plan.

I was charged $108.08. What happened? Attaching my receipt. I'd like a refund and when I try to submit a ticket it gives me a 404 error. Not helpful... 🙄

[softech]

@KatieF I am pretty sure it won't happen all the times.  Monitor the billing and if anything wrong ,  post here and we can try to help or message support directly  🙂

[KatieF]

Very helpful, thank you. I'll leave the $66 (yes I can see it in my funds). Will this keep happening every 3 months or will it be resolved?

[KatieF]

Yes I'm sure and in my account it says the next renewal is Aug 7th. So I was in fact overcharged? Not happy switching plans is not simple and being charged wrong and losing my $15 loyalty to now $5 for no reason

[KatieF]

I had it set to change on renewal. And when I selected this plan it didn't have the 90 day option it was 30 only. It says in my account this current one is until Aug 7 so it should be monthly.

And I see my $15 loyalty I used to get is now $5??

[BKNS27]

@KatieF 

You were charged for the 3 month plan. Are you sure you didn’t click on the 3 month subscription instead of the 1 month subscription? 

You will get an additional discount for the 3 month plan.

If you still would prefer the 1 month subscription, you will need a CS_Agent to adjust for you by private messaging on the envelope icon on your computer.

[Handy1]

@KatieF  Did you change plans immediately or have it set to change on renewal 

[softech]

@KatieF 

did you download the receipt and see what it says on the invoice?

But good news and bad news.. 

you got charged the full 3 month amount (old plan) but only $39 being used towards this current cycle.  So the rest of the $66 still sitting as Available Fund as confirm on your screenshot.  

You can also confirm the $66 on the overview page's Avaialble Fund

https://myaccount.publicmobile.ca/en/account/overview

So, you got charged more, but not extra is still on your account

You have two choices now:

1. leave it on your Account and the fund will be used towards next renewals.  Basically 1.5 renewsl. 
   Your next renewal in August,  $39 will be deducted from the $66 and leave with $27. 
   Then the Sept renewal will use the remaining $27 and  PM will charge you the rest to your credit card
2. open ticket with support and demand a refund, but it will likely take 2 weeks before the money will go back to your credit card..  You can message them here:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there