10-05-2023 06:34 PM
I pad for 2 data add-ons (2x$5.00) but did not receive them and could not use my phone for several days...
10-05-2023 06:47 PM
@afien1 You can contact customer service by private message by clicking here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You will need to monitor your inbox, either the envelope top right or via clicking your avatar if you don't see an envelope.
10-05-2023 06:45 PM
HI @afien1
please use Incognito/Private/Secret mode on your browser to login My Account once more and see if you see the addon
If same, please submit ticket with CS agent:
10-05-2023 06:39 PM
Hit chat bot to ask for help
10-05-2023 06:38 PM
@afien1
add-ons don't extend your service... you need a subscription active while using addons
10-05-2023 06:35 PM
How do I get a refund for this ?
