@computergeek541 wrote:
@hTideGnow wrote:
hi @Yummy I suggested message, not that I don't like Chatbot, but usually people have bit joined PM yet and Chatbot does not work when you don't have a My Account
So, if that is the case for you @Ibrahim11 , olease DO NOT evem try Chatbot, use direct message
The chatbot did used to still work for opening a ticket when a customer can't login or doesn't have a Public Mobile self serve login. It's supposed to give a form to fill out to provide further information, but it some cases, the chatbot actually tells customers to now send a private message to CS_Agent (and I always advice some customers to do this as well). This can cause confusing messaging. Public Mobile does actually want customers to always uses the chatbot, but at the same time, I do realize that does sometimes direct customers to private message. With the ticketing system working properly, there would actually be no requirement that customer start a ticket by going straight to private messsaging.
I fully agree with your clarification...
BUT, I would LOVE if somebody from Public Mobile officially post in announcement HOW new and existing customers SHOULD communicate with PM staff. Is it Ticket or private message proper way?
If Ticket does NOT work should message be next step? Will ticket be answered FASTER than message?
There is SO little communication from PM it really boggles my mind. We are here to HELP new and old customers but have NO real guidance what it the proper way.
