Old number reactivation

[Maddy7283]

Please reactivate my old number 905-805-xxxx

Edit by Dunkman: removed personal information 

[Dunkman]

---

@Maddy7283 wrote:

I accidentally transferred another phone number on it. But i got a message from PM saying the transfer was not successful. Yet it did. Now i want my old number back.

---

@Maddy7283 

Then you will need to contact customer service agent for help.

Click on chat icon on right lower corner of website and follow prompts to submit a ticket.  Or use the following link for the chatbot:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Maddy7283]

No i mistakenly transferred another on my original one. Now I want my original number back. How can i do it.

[Maddy7283]

I accidentally transferred another phone number on it. But i got a message from PM saying the transfer was not successful. Yet it did. Now i want my old number back.

[TheSterlinger]

@Maddy7283 as stated if more than 90 days ago since last payment, sorry phone number cannot be reactivated.  If less, then are you able to sign into your Account and make a payment to resume services? Might have to buy a voucher to do so.

https://www.publicmobile.ca/en/on/payment-voucher

[Dunkman]

@Maddy7283 

More details would be helpful.  

Is your account suspended now?  If suspended more than 90 days, your account is permanently closed and your phone number lost.  The phone number would go back to the original carrier which assigned you that number.