Can’t activate

[OliviaPel]

Did the whole change over process. 
Asked to port number. Verified the port was ok via text from the old provider. 
Got the “turn off your phone” text and it should work welcome message from public.

I still don’t have service with public, only my

old provider Koodo. 
I paid the bill. They said the number will automatically port. 

what’s going on? 

[softech]

@OliviaPel seems like your issue is related with  the sim setip on the system instead of problem with the port.  Understand you have trouble using Chatbot to submit ticket, please try private message with support using this link

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 

[OliviaPel]

I tried that and it keeps giving me an error. 

[computergeek541]

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@OliviaPel wrote:

Did the whole change over process. 
Asked to port number. Verified the port was ok via text from the old provider. 
Got the “turn off your phone” text and it should work welcome message from public.

I still don’t have service with public, only my

old provider Koodo. 
I paid the bill. They said the number will automatically port. 

what’s going on? 

---

That text message from Public Mobile saying to restart your phone means that number porting is done.  As service isn't working, you'll need to use the chatbot to open a ticket.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html