5 hours ago
I transfer my previous number to PM, but the OTP sms is being sent to the previous number, not the correct one I migrated from another provider.
how to update that?
5 hours ago - last edited 5 hours ago
HI @jmkuae
you can update it to the correct one if you can login with 2FA sent to your email
first, login, and on 2FA step, click "Didn't receive code" or "Resend code" , then select "Send email". If you can login that way, go to Profile page, click Manage EverSafe ID and then update phone number there
(if you login via the app, go to Account page, then Manage Login -Secured by EverSafe ID)
or you cannot login, then ask PM agent to help. Open ticket with them by direct message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
5 hours ago - last edited 5 hours ago
make sure to read this from the Help Files...
https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number
added...
Alternative option is to select a new number from the list during activation...then once your new plan is working as expected, then initiate port of old number to your new account.