Number ported: can't receive calls or send/receive sms

[jasonowens]

New customer. Ported number from lucky mobile. Phone says the ported number and I can make calls with the ported number. I can't receive calls; straight to vm. Can't send /receive sms however I can send them to myself. 

@admin 

@ admin2 

@ Admin1 

edited by computergeek541:  Please do not a provide any of your personal or account informatiuon to the above usernames. They are not aministrators of this website and are not employeed by Public Mobile.

[HALIMACS]

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@jasonowens wrote:

New customer. Ported number from lucky mobile. Phone says the ported number and I can make calls with the ported number. I can't receive calls; straight to vm. Can't send /receive sms however I can send them to myself. 

@ admin 

@ admin2 

@ Admin1 

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Additionally @jasonowens , not a good idea to tag the "Admin's" you did.   These users are NOT public mobile employees.   

The ONLY employees around here are the @CS_Agent and those usernames with the small bolded PM after their usernames.   

Make sure you're not providing any personal information to anyone but them.

[Handy1]

@jasonowens  

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[hTideGnow]

hi @jasonowens it is a stuck port problem  Call porting support team to get it fixed.   Will message you the phone number.   Chexk Community inbox 

[HALIMACS]

Did you reply "YES" to the port authorization request, @jasonowens 

If not, I will send you a number to call to reinitiate the port.

Added:   you'll see the message by the red number on the envelope icon upper right.    It's there because members are not 'supposed' to post the number in the forum.   😉