Number Transfer went through but phone says No Sim, lost network from my previous carrier

[RS_ini72]

Hi,

I changed my plan from Virgin Mobile to PM (eSIM) today, I wanted to keep my old number so chose to transfer number. I paid for it, received an approval message from Virgin, and then also received a message from PM saying the number transfer is done, I just need to restart my phone. It has been 5 hours now and I have restarted my phone multiple times but nothing has changed. My primary (with the number) still shows up as Virgin and my secondary as PM. I've tried to switch them off one at a time, anything I could think of but nothing seems to help. Please guide me on what else I can do, this has been such a headache already and there's no one I can talk to from PM directly. I also called virgin mobile support as well and they told me my plan with them was terminated and transferred. 

[softech]

@RS_ini72 

you still has Virgin shows up as Primary?

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

   

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

[slusagm]

is your PM esim installed ? did you enable it properly?

if you are sure you hve done everything correctly, then just message PM and ask them to check if any problem with activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437