Not ringing and cutting off callers

[toddmatheson1]

Good day community,

Moto 5 play. I have had the phone on but instead of calls ringing they go to messages. Also, someone called twice and said they were cut off.

Thank you. Todd

[Meow]

If signal is very low system will think your phone is off and will redirect call to voice mail.

If you could try your sim in another phone and/or do few tests using other phone or voip app to call yourself to determine is if phone, sim, signal or something else.

[Handy1]

@toddmatheson1  You can try the phone set to 3G and see if they helps with voice calls . Then switch it back after a bit testing 4G/LTE or 5G 

[hTideGnow · Accepted solution]

Hi @toddmatheson1 

PM has make some change about VoLTE last week, try to reboot the phone once and check if it works

and if you have another phone, test the PM sim card there

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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