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my voice cut off to the caller

Poopsie4
Good Citizen / Bon Citoyen

Within a minute or so the caller can not hear my voice but I can hear the caller's voice. This does not happen if I make the call. What is the problem?

6 REPLIES 6

Cheetah24
Town Hero / Héro de la Ville

@Poopsie4: One other thing to try is switching the SIM to another phone to see if it has the same issue; it not it's definitely something up with your phone so better to buy a new one 🙂

Poopsie4
Good Citizen / Bon Citoyen

Thanks for responding.   My phone is a Samsung Galaxy A 11  an Android not an I-phone; it's 3 years old.   I could try some of the answers mentioned in link you have provided.    I consistently get about 1 minute of a two way conversation and cannot call some important callers back if a private number is listed.   I can let them know my voice may be cut off shortly but that isn't satisfactory.

Poopsie4
Good Citizen / Bon Citoyen

Thanks for your response.   This problem is continuing consistently and started well before the holidays.   I might get 1 minute of a two way conversation then my voice is axed.  In some cases I cannot call them back as it may come from a private number which is often important.  

Korth_
Town Hero / Héro de la Ville

@Poopsie4 wrote:

Within a minute or so the caller can not hear my voice but I can hear the caller's voice. This does not happen if I make the call. What is the problem?


On the surface, the problem is the holidays. Everybody is shopping, banking, working, out of the house, frantically dealing with last-minute stuff, making arrangements, having long chats with distant friends and family.

The network machinery is running beyond normal peak capacity, traffic is clogging all the bandwidth. Sometimes calls don't go through, dial again. Sometimes calls in progress get dropped. Sometimes calls in progress lose duplex, one party cannot hear the other. Sometimes somebody dials an emergency call and the system clears the channel by dumping others offline.

Under the surface, the problem is basically that mobile cellular is a business, not a charity. They install and operate hardware where they need it, not where you want it. They don't install more capacity than is needed because that just "wastes" money. So there is a network, it can carry a certain amount of traffic, and when there's more traffic then it can carry everything gets jammed up and there's collisions and some people get run off the road.

Cheetah24
Town Hero / Héro de la Ville

Just throwing it out here as it's hard to guess what's the problem given there's not much information about your phone or operating system. Is your phone a recent iPhone? If so there's an existing issue I believe which is documented here; https://discussions.apple.com/thread/255174231?answerId=259831971022&sortBy=best#259831971022.

Handy1
Mayor / Maire

@Poopsie4  Not the best solution but try phone to 3G and see if it helps then change it back after a day or two . Infact play with all the networks 5G 4G/LTE 

add and sometimes just rebooting the phone can help @Poopsie4 

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