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Not receiving incoming calls!

Nikkirenn1
Good Citizen / Bon Citoyen

For some reason I'm not receiving incoming calls. I can call out and text but no one can call me. It's going right to voice mail. Ive shut my phone off and restarted several times. Any suggestions would be appreciated. 

15 REPLIES 15

eddieO
Town Hero / Héro de la Ville

@BeaB, I would open a open a ticket through the Chatbot, maybe there is something on their end they can do: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

BeaB
Great Neighbour / Super Voisin

My phone only uses 3G. I tried everything else multiple times, nothing is working.

eddieO
Town Hero / Héro de la Ville

@BeaB, have you tried the suggestions in this thread? 

It seems a temporary fix is to change your Voice & Data (iPhone)/Network mode (Android) to use 3G, or you can try toggling airplane mode off and on or try shutting down your phone and power back on. TELUS is still having some outages. You can have a look on the outage map https://istheservicedowncanada.com/status/telus/map

BeaB
Great Neighbour / Super Voisin

I am having the same problem. Cannot receive any call, they go to voice mail automatically. I am in Nova Scotia.

Nikkirenn1
Good Citizen / Bon Citoyen

Sounds exactly the same. My husband's phone is working perfectly fine. We've  never had an issue with PM either. Hopefully they get it worked out soon!

Sue246
Good Citizen / Bon Citoyen

I'm in Moncton, 24 hours now without incoming calls; text messaging works but is very slow, up to a 10 min delay. can call out ok.

Phone reset- yes

Sim moved to another phone- yes

all the normal stuff tried with no effect on the problem

Have another Public mobile phone at same location working fine.

First time in years I've had problem with PM, I don't even know how to report a problem???

Nikkirenn1
Good Citizen / Bon Citoyen

How did I switch to 3g this is all I see.

Screenshot_20240627_201346_Call settings.jpg

 

Nikkirenn1
Good Citizen / Bon Citoyen

Yes I totally shut it down.  I guess I'll see what tomorrow brings. Thanks for the help!

eddieO
Town Hero / Héro de la Ville

likely due to the outage then. Someone earlier today said that they shut down their phone (not a restart) and then started the phone and then it began to work again. I mention the "not a restart" part because they tried numerous restarts but it didn't work

Nikkirenn1
Good Citizen / Bon Citoyen

I'm in New Brunswick. 

Nikkirenn1
Good Citizen / Bon Citoyen

I'm an existing customer.  This just started today.

slusagm
Mayor / Maire

major problem today.  You might not be in Quebec but look like you are affected by the same outage

https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-of-3G-wireless-services/td-p/1222...

Change network mode to 3G , some said it resolves the problem for now

hairbag1
Mayor / Maire

@Nikkirenn1 

Telus reports some problem with their networks in Quebec and some parts of Ontario....are you in those areas ?

eddieO
Town Hero / Héro de la Ville

@Nikkirenn1, There seems to be a TELUS network outage that has been going on all day, lots of customers have been reporting it. Check the outage map for me detail

https://istheservicedowncanada.com/status/telus/map

Phil_Adelphus
Mayor / Maire

@Nikkirenn1   Are you a new customer, or an existing customer and this only just started happening?

Need Help? Let's chat.