06-27-2024 06:59 PM - edited 06-27-2024 06:59 PM
For some reason I'm not receiving incoming calls. I can call out and text but no one can call me. It's going right to voice mail. Ive shut my phone off and restarted several times. Any suggestions would be appreciated.
06-28-2024 10:06 AM
@BeaB, I would open a open a ticket through the Chatbot, maybe there is something on their end they can do: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
06-28-2024 10:04 AM
My phone only uses 3G. I tried everything else multiple times, nothing is working.
06-28-2024 10:02 AM
@BeaB, have you tried the suggestions in this thread?
It seems a temporary fix is to change your Voice & Data (iPhone)/Network mode (Android) to use 3G, or you can try toggling airplane mode off and on or try shutting down your phone and power back on. TELUS is still having some outages. You can have a look on the outage map https://istheservicedowncanada.com/status/telus/map
06-28-2024 09:57 AM
I am having the same problem. Cannot receive any call, they go to voice mail automatically. I am in Nova Scotia.
06-27-2024 07:21 PM
Sounds exactly the same. My husband's phone is working perfectly fine. We've never had an issue with PM either. Hopefully they get it worked out soon!
06-27-2024 07:17 PM
I'm in Moncton, 24 hours now without incoming calls; text messaging works but is very slow, up to a 10 min delay. can call out ok.
Phone reset- yes
Sim moved to another phone- yes
all the normal stuff tried with no effect on the problem
Have another Public mobile phone at same location working fine.
First time in years I've had problem with PM, I don't even know how to report a problem???
06-27-2024 07:15 PM
How did I switch to 3g this is all I see.
06-27-2024 07:08 PM
Yes I totally shut it down. I guess I'll see what tomorrow brings. Thanks for the help!
06-27-2024 07:04 PM
likely due to the outage then. Someone earlier today said that they shut down their phone (not a restart) and then started the phone and then it began to work again. I mention the "not a restart" part because they tried numerous restarts but it didn't work
06-27-2024 07:03 PM
I'm in New Brunswick.
06-27-2024 07:02 PM
I'm an existing customer. This just started today.
06-27-2024 07:01 PM
major problem today. You might not be in Quebec but look like you are affected by the same outage
Change network mode to 3G , some said it resolves the problem for now
06-27-2024 07:01 PM
Telus reports some problem with their networks in Quebec and some parts of Ontario....are you in those areas ?
06-27-2024 07:00 PM
@Nikkirenn1, There seems to be a TELUS network outage that has been going on all day, lots of customers have been reporting it. Check the outage map for me detail
06-27-2024 07:00 PM
@Nikkirenn1 Are you a new customer, or an existing customer and this only just started happening?