Not receiving incoming call or texts

[arvinabraham9]

Not receiving calls or texts on my line

[Tsawwassen]

If your Public Mobile account is not receiving incoming calls or texts, here are a few things you can try:

1. Check your account balance: Make sure that you have sufficient account balance or that your plan is active. If you have a prepaid plan, it's possible that your balance has expired, and you need to renew it. You can log into your account online or through the Public Mobile app to check your balance.

2. Check your phone settings: Make sure that call forwarding is turned off, and that your phone is set up to receive calls and texts. You can also try restarting your phone to see if that resolves the issue.

3. Check your signal strength: If you have low or no signal strength, you may not be able to receive calls or texts. Try moving to a different location or restarting your phone to see if that improves your signal.

4. Check for network outages: It's possible that there is a network outage in your area that is affecting your ability to receive calls or texts. You can check for network outages on the Public Mobile website or by contacting their customer support team.

5. Contact Public Mobile customer support: If none of the above solutions work, you may need to contact Public Mobile's customer support team for further assistance. They can help you troubleshoot the issue and determine if there are any issues with your account or the network in your area.

[esjliv]

@arvinabraham9  - are you able to provide the details of your situation, as that really depends on what we could provide to help.

You created your community account January 18, 2023. Was that in or around your public mobile SIM card activation date, or have you been a customer longer than that with working services until now?

[softech]

@arvinabraham9   did you just join PM and requested porting your number into PM ? 

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins?  If you miss that, the porting was not completed and hence you are not receiving incoming calls.  There is a number you can call to talk to live support and re-trigger the process.  I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

• reboot your phone once.  
• reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
• change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
• if you have another phone, put your sim card in that other phone and test
• use your phone in another area, it could be a local network issue

[BKNS27]

@arvinabraham9 

Check map for possible outages in your area.

https://istheservicedowncanada.com/status/telus/map 

[HALIMACS]

@arvinabraham9 

Possible outage?

Were you recently porting a number here on an activation?  Did you reply yes to the port authorization text?

Try:

• Rebooting device
• Resetting network connections
• Removing and reinserting SIM card