I can see that you are still receiving feedback from other users in the Community public posts, which is good, but if your friend (the account holder) wants to get technical assistance from Public Mobile, she/he has to reach us with her/his Community user name, we really want to help, but we can't skip the security protocol.
Public Mobile Customer Support Agent
NOTE: Do not reply to this email address: firstname.lastname@example.org. Please log into the Community and reply via Private Message
If you recently set up your Public Mobile account and you're experiencing issues with receiving calls, here are some steps you can try:
Check your network coverage: Ensure that you are in an area with good network coverage. You can check your network coverage on the Public Mobile website or by contacting customer support.
Restart your phone: Sometimes, restarting your phone can help resolve network issues. Turn off your phone, wait for a few seconds, and then turn it back on.
Check your call settings: Make sure your call settings are configured correctly. Check your phone's call settings to ensure that incoming calls are not being forwarded to voicemail or another number.
Check if call blocking is enabled: Ensure that call blocking is not enabled on your phone or Public Mobile account.
Check for any payment issues: If you recently set up your account, make sure that your account has been fully activated and that there are no payment issues. You can check your account status by logging in to your Public Mobile account.
Contact Public Mobile customer support: If the above steps don't work, contact Public Mobile customer support. They can help you troubleshoot the issue and provide a solution. You can reach customer support by phone, email or by visiting a Public Mobile store.
I hope this helps. Good luck!
I'm hoping I can speak to the porting team to sort this out. The phone is half working right now, it makes calls but can't receive.
You may also submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
Hey Thanks for getting back to me. I'm doing this for a friend we tried to do the port on Monday. As it stands right now the phone is able to make calls but not able to receive calls. I checked with SiMON that day and it said that it could take some time before the phone fully started working and that being able to make and not receive calls was normal so I didn't think much of it but a few days later is a little ridiculous. I've opened a ticket for assistance not sure what else I can do.
It sounds like the porting was incomplete. Did you reply to the text with YES with the old SIM in your phone within 90 minutes of activating the PM SIM?
Common mistake and the most important step to complete the porting process.
You need to contact a CS _Agent by creating a ticket on SIMon Chatbot below or private message on the envelope icon above.
If you did reply to the text then just reboot your phone by powering it off then back on.