Not getting phone calls/texts
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07-20-2021 11:45 AM - edited 01-06-2022 03:02 AM
I switched my phone plan from Freedom Mobile to Public Mobile a few weeks ago. Since then, I've had people telling me they are trying to reach me via text/phone call and I haven't received any of them. I've made sure my phone isn't on do not disturb and have checked all my settings, so that isn't the problem. I called my phone from another phone number and it went to my old voicemail at Freedom Mobile. I saw another post similar to my issue, and I am thinking that my Freedom Account didn't get cancelled when I switched over (even though I had said yes to cancelling), and that my calls/texts are going to my old account. How do I fix this?
Erica
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07-20-2021 11:48 AM
You may want to submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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07-20-2021 11:48 AM - edited 07-20-2021 12:32 PM
you have to Submit a ticket to customer service by Moderator Team,
Only one way to solve your issue , explanation to customer service by Moderator Team
and the are nice service Team the will help you 100%.
Here’s how to contact customer service by Moderator Team,
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
- or you can send a private message to Moderator Team by Click HERE.
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- explanation to them nice Team and nice service.
Good Luck
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