Not able to make calls or text after porting from Fido

[Mor12345678]

Hey folks,

Recently we ported two lines from Fido. One of them works well, while the second got stuck. We confirmed the transfer SMS, but nothing happened. Not able to make calls or send texts. The data works ok.

We already tried to restart, reset network settings, etc. Nothing helps. Called Telus, but they suggested to try a Public Mobile store, just to realize that there are no su stores anymore...

Any help appreciated.

[Handy1]

@Mor12345678 Happy to hear it and welcome to public mobile 

[Phil_Adelphus]

@Mor12345678   If you can't even call out then if the porting team ask you to contact a PM customer service agent  send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or at Messages on clicking your avatar

[Handy1]

@Mor12345678  I’ll send you the lodging team number private message and they can re trigger the port request for you