Not Receiving SMS (also unable to make and receive calls)

[Sants95]

Hi,

I've recently signed up with PM but when I need to confirm my identity (after entering my email and password), I do not receive the code via SMS to confirm my identity and confirm full access. I have also tried removing the sim card and rebooting the phone to no avail.

Furthermore, I also tried entering a random number on the field several times to trigger different activation methods but that didn't work either.

[hTideGnow]

HI @Sants95 

in this case, it is not porting related but simply account setup.  But support agent can help to sort it out

[Sants95]

Hi, @hTideGnow 

I cannot receive any calls or other texts, nor I can make any outbond calls.

I will reach out to the support agent. Thanks!

[hTideGnow]

HI @Sants95 

can you receive inbound calls or other texts (other than the confirmation text).

and can you make outbound calls?

not sure if your port was completed.  Please check with support agent by message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437