No service

[Jo-JoR]

To day I have no service. Not able to make or receive calls or send or receive messages. No network 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Jo-JoR]

I tried all of the above. Nothing works. I asked agent to reset my account I don’t know if that has been done

[Jo-JoR]

The PM agent has to reset my account 

[Jo-JoR]

Did not fix the problem 

[Chalupa_Batman]

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@Jo-JoR wrote:

To day I have no service. Not able to make or receive calls or send or receive messages. No network 

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Hello @Jo-JoR 

First, dial 611 from your phone and confirm if your account is active or not. If you can't even connect to the network, try turning your phone into Airplane mode and then turn off your phone for 5-10 minutes. Then turn your phone back on, turn off Airplane mode. This will reconnect you to the Public Mobile system. Then you can dial 611 and confirm active account or not and go from there.

[hTideGnow]

hi @Jo-JoR 

check any outage in your area
https://www.telus.com/en/on/outages

And login My Account to confirm if your account is active or not.  If it is suspended, you will need to make a payment to resume

and if it is active, try Reboot your phone and click reset network settings and test

if same, ask PM agent to refresh your account.  

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage