You should see the points added by tomorrow but with today's date. Wait the full 48 hours from the time you reactivated your account or you might just get the a stock reply of: "It can take up to 48 hours to see the points added to your account."
so, you just made the payment earlier today? The points will be there tomorrow. I think the trick is to start Private browsing mode, login and you will see the points tomorrow
if you still don't see the points tomorrow, then use Chatbot to open ticket. Use the Chatbot icon on the lower right
Not through auto pay. My subscription ended on Jun23, I don’t know why on Jun 23 morning, it disconnected. I thought tomorrow will be disconnected. Public mobile why take the money one more day. Therefore, I manually paid through credit card, the point was not adding.
@missorange, it can take up to 48 hrs for the points to be added to your account after payment though in many cases it's usually sooner than that. If after 48 hrs you are still not seeing the points then you should contact the CS_agent clicking on the small orange circle in the bottom right corner or you can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html (and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
did you pay using credit card or renewal through existing available funds on My Account?
if you paid via credit card, points will be added to your account within 48 hours, usually earlier. In case any cache problem, please login My Rewards site using Incognito mode and check agian
if waited 48 hours and still do not see the points, ask support.
Sadly Public Mobile chose to terminate the legacy rewards program and migrate everyone to the new points system. Granted the ethical thing to do would have been to just swap point systems and let everyone keep the points they earned but.... nope. The new point system is peanuts compared to what the other reward system was.
