No referral credit received upon signup

[Caroline123]

Hello, I recently became a new Public customer and used a referral code upon signup. However, I never received the signup credit, and my son has not received the $1/mo bonus. How do I go about ensuring both of us get our rewards? Thank you!

[Caroline123]

It has been over a month. He never received a notification or any indication.

I have messaged the CS agents, thanks for your help!

[BKNS27]

@Caroline123 

It will take about 72 hours for credits to be put into your accounts.

Your son should have got a text stating 

“Cha-ching! You just added to your Refer a Friend Reward-way to go!”.

This will confirm that RAF code was successful.

[pmbc]

@Caroline123 It could take a few days for the credit to come through.  If you've just signed up I'd wait a few days as CS Agent has been dealing with fallout of system change so they've been busy.  If still no notice or credits in a few days, you can contact CS Agent at this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They'll be able to fix you up if it's not automatically done.

[Handy1]

@Caroline123  You need support to help with this , please submit a ticket 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[hTideGnow]

hi @Caroline123 if you have not waited 72 hours yet, please wait 

if 72 hours passed, submit ticket with CS agent and they will add it back

   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437