10-10-2025 10:05 AM - last edited on 10-10-2025 02:47 PM by computergeek541
I lost network service since around 7:30pm Oct 09 2025. Is there any other people having same trouble? I don’t think my phone has any problem.
10-18-2025 09:31 AM
The network problem happened in the second day. I contacted the customer service through private message. Certain feature of my account was “refreshed” in the background by custom service agent. The problem doesn’t happen again.
10-10-2025 10:35 AM
Hello @ SarahWei,
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
10-10-2025 10:17 AM
I didn't reboot my phone. I tried at 7:00am this morning still no service. It is 10am now on Oct.10. The network service came back.
10-10-2025 10:14 AM
@SarahWei
Might want to try a reboot of your phone (if not tried already)
You can also check the Telus outage map:
https://www.telus.com/en/bc/outages
