Community

BeachyBrandi · Tuesday

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today. Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

KrysNel · Tuesday

Is everyone having issues with mobile data? All 5 of our plans are having issues the last 2 days. We keep losing data service and have to reset our phones constantly.

AndreiP · Tuesday

I saw this 404 error too. Tried several times and finally submitted the ticket.

GameNerdzMom · Tuesday

Ours hasn't been working for 2 days and I can't seem to get through to technical support because it's on their end. I've tried all the things they said to try and the chat bot and then when that didn't work it gave me a link to go put a support ticket in and it turns out the support is not there it's a 404 error.

AndreiP · Tuesday

I have iPhone 17, my wife has iPhone 15. We are both on the same subscription plan. Yesterday mobile data stopped working on my phone, but her phone is fine. Nothing helped to make it works.

We live in Vancouver area.

Linda356 · Tuesday

His is an older phone Samsung Galaxy A8. You are right the only fix is turn it off and back on. We are north of Belleville. My phone is a Pixel 6a and it is fine, no issues.

smp999 · Tuesday

Similar issues

both my wife and I. Data stops working. Looks like it might lock onto 3G. We both have iPhone 16. It may be related to recent Apple update but I think it’s PM. Started about a week ago. Only fix is to power phone off/on. Happens about once per day.
I don’t know if it is region related. We are in Muskoka.

Linda356 · Tuesday

I will have to get him to do that tomorrow as I see he isn't the only one having issues. Thank you for letting me know.

AndreiP · Tuesday

I have the same issue - mobile data stopped working yesterday. Submitted the ticket.

Linda356 · Tuesday

My spouse is having the same problem with his phone. Data will be on, then it drops connection, restart phone, it reconnects but has to do that quite frequently today. My phone is fine.

hTideGnow · Tuesday

hi @Cranks

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Cranks · Tuesday

Is data not working?

hTideGnow · Tuesday

@Bon-tay69 wrote:
My service with public mobile has not been working for 2 days why?

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

DHarasymuk · Tuesday

I had the same issue. Rebooted my phone, and the LTE+ data service was back.

Bon-tay69 · Tuesday

My service with public mobile has not been working for 2 days why?

Jan23 · Tuesday

I am having the same issue. Mine went out yesterday, Monday, and I can not get back into it either

softech · Tuesday

Moved:

The replies here are from customers only and not PM staff

hTideGnow · Tuesday

hi @Qcalex

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Qcalex · Tuesday

So out of nowhere, the lte service keeps stopping out of nowhere, not even a no signal icon, just nothing...

Samsung A53 5G, same 4g plan for a couple of years.

Restarted the phone a bunch of time didn't work, I have to manually switch to 5G network (yet my plan is 4G, and if I switch back, LTE seems to stay for a few minutes and quits working again)

My phone doesn't seem to have any issues

Any idea what's happening? Thank you all

hTideGnow · Tuesday

@Santana087 wrote:
For some reason my data isn’t working I have minutes with data on my plan I haven’t used all my data not even close but for some reason I have no data just cell service

HI @Santana087

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Santana087 · Tuesday

For some reason my data isn’t working I have minutes with data on my plan I haven’t used all my data not even close but for some reason I have no data just cell service

hTideGnow · Tuesday

hi @TanyaB76

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow · Tuesday

h i @Ethanashleywood

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Ethanashleywood · Tuesday

Why is there no internet service

TanyaB76 · Tuesday

Please reprovision my account if required.

TanyaB76 · Tuesday

My account is active and I have plenty of data available. I’ve restarted the phone multiple times and toggled airplane mode. Data and messaging is only working when I have wifi coverage. Same is happening to my husbands phone.
help please.

djferens · Tuesday

Sadly, they haven't made any sort of announcement regarding this issue, which is pretty bad after 48 hours. Many customers, including myself and my wife, are still experiencing issues.

Dunkman · Tuesday

@Pleasehelp3

Many complaints about data in the last day or so. Happening in Manitoba, Ontario and Quebec. Public mobile is aware and trying to figure out a fix.

For some customers, the data just started to work by itself. You can try rebooting your phone ever 1-2 hours. Network reset of phone may help also. Toggle airplane mode on, then off.

Sansan · Tuesday

It seems alot if people have same issue. Try toggling airplane mode. If still doesn't work, ask PM agents to reprovision your account.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or direct.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Dunkman · Tuesday

@Yady

Many complaints about data in the last day or so. Happening in Manitoba, Ontario and Quebec. Public mobile is aware and trying to figure out a fix. For some customers, the data just started to work by itself. You can try rebooting your phone ever 1-2 hours.

Yady · Tuesday

Why I don’t connect to my cellular internet?

Community

Cellular data