No internet connection when data is ON

[Wanjimike]

I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html. 

I bought my simcard and plan at Walmart

However, I am unable to browse the net outside any wifi range. In other words I am unable to browse using my data. I still have alot of data on my phone.

I can receive and send messages. 

I have ran through the hoops on this page: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone,

This includes inputing the names CORRECTLY, no caps, no spaces, good spelling etc etc.

But so far nothing has resolved the issue, even after re-booting the phone.

Any help would be appreciated.

thanks

Mike

[GregStarla]

That has to be frustrating to say the least. My cell data ,since moving to 4G plan, only works intermittently, and that is irritating enough. I can’t imagine having no cell data at all. I feel it’s Public Mobile’s data issue myself.

[darlicious]

@Anonymous 

Nicely done....I took a screenshot of that for future use. thx

[Anonymous]

 @softech :

The problem is that some phones don't allow editing or even adding. Some phones don't have Public Mobile information in their local on-phone database of provider info to link to and pull out.

[computergeek541]

---

@softech wrote:

.. So basically Umidigi use a different mmsproxy than other phone?

---

mmscproxy.mobility.ca or 74.49.0.18 should both work.

[darlicious]

@softech 

That's what set up on my moto g7+ but it does say telus as my mobile network.

[softech]

.. So basically Umidigi use a different mmsproxy than other phone?

[Anonymous]

@darlicious 

don't worry my dear it's ok i do check it out you bring from Telus APN
MMS Port 8799
visit HERE  for more information.

and nice job you do

i appreciate it very much 

Good Luck

[darlicious]

@Anonymous 

Actually I apologize because there is a magical APN setting the moderators can send an OP struggling to edit an APN in a phone that has greyed out settings. The Umidigi X is one of them. Not the A9. I believe the issue in particular happens with a few models of international phones running Android 9 that locks in the APN of the first sim card inserted in the phone. There are two options to be able to edit the APN :

1. Insert a freedom sim card ( or a roam sim card if you have an old one now that they are a victim of the pandemic). Edit the APN and save. Power off the phone. Remove the freedom sim card and jnsert the pm sim card and power up the phone and the pm APN should appear tap save if necessary. ( I think I got that right?)
2. Most moderators are now aware that they can text a configuration file to a customers phone that will automagically set up the pm APN with the few phones with this issue.

Please just see my point. Our purpose in the community is to help customers solve their isues themselves and teach them how to manage their service and accounts without the needing to contact the moderators. As is the case here. Our other purpose is to teach other community members who want to help others how to distinguish when a moderator is necessary ( account related issues) and when not. If you don't know the solution ( vs only a moderator can fix it) then rather than defaulting to telling an OP how to contact a moderator try to find what the solution is so both you and the OP can learn something new.

I knew absolutely nothing about mobile phones, technology and the internet in general when I joined the community almost two years ago. But I set out to learn both for myself, my referrals and so I can help others. I like to help others. I did that by being mentored by some lovely members, by using the search bar....sometimes by just putting the same question the OP asked in the search bar?!! Or as @GinYVR  once told me...."Google is your friend." So I only ask that you try to recognize when your imput would helpful and when not.....even when an OP asks how to contact a moderator that info should be our last resort....never our first post.

[darlicious]

@Wanjimike 

Your welcome and that little tidbit about your network switching from 3G to 4G makes sense now. Make sure you enable all your data saving tools in your phone now.

[Anonymous]

lovely to hear from you is your service is working now,

Good Luck

with a Beautiful Service

you will be very happy

enjoyed

[Wanjimike]

@Wanjimike 

Try these settings instead:

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

MVNO type

GID

MVNO value

4D4F

________________

This is what does the magic. The network bar changed from 3G to 4G but i couldn't worry less. I needed connection outside wifi range.

thanks @darlicious !!

[Dunkman]

---

@Wanjimike wrote:

Hey @darlicious 

just want to make certain that on APN type it is default,mms,agps,supl,fota,hipr and not hipri

thanks again

Mike

---

@Wanjimike 

Should be hipri   

Not sure whether there is a space in between alias and redirect in your APN settings.  Hard to see on your screenshot.  

MMSC: http://aliasredirect.net/proxy/mb/mmsc

[darlicious]

@Wanjimike 

I'm glad it worked out....I have two different phones that automatically set their APN and they are both different but still connect to pm.

[Anonymous]

@darlicious 

i know my dear

but do you see what i suggest for !!

if you do check your APN and not working i suggest to try with another device put it your SIM card to make sure and check it out in nothing wrong with your device and if is not working also with another device,, then contact customer service by Moderator Team,

[Wanjimike]

@darlicious 

IT WORKED!!

[darlicious]

@Wanjimike 

It is hipri.....I thought  I edited quick enough....sorry about that.

[darlicious]

@Anonymous 

A moderator can't give the OP a magical APN setting its only a matter of making sure they are put in his phone correctly.

[Wanjimike]

Hey @darlicious 

just want to make certain that on APN type it is default,mms,agps,supl,fota,hipr and not hipri

thanks again

Mike

[darlicious]

@Wanjimike 

Change the MMS port  from 80 to 8799

[Anonymous]

if you do check your APN and not working i suggest to try with another device put it your SIM card to make sure and check it out in nothing wrong with your device and if is not working also with another device,, then contact customer service by Moderator Team,

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  HERE 

and go Changing APN Settings On Android device

click HERE

and if still not can't fix it please you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[Wanjimike]

@Dunkman 

tried them man, even switched off phone, and waited 5 mins, still nothing man 😞

[darlicious · Accepted solution]

@Wanjimike 

Try these settings instead:

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

MVNO type

GID

MVNO value

4D4F

[Dunkman]

@Wanjimike 

Or you could try the following:

APN type: default,mms,agps,supl,fota,hipri

[Wanjimike]

@darlicious when it is in lowercaps (dun) phone message says: "Carrier does not allow adding APNs of type dun.

When in uppercaps (DUN) it accepts.

[darlicious]

@Wanjimike 

DUN should be dun

[Wanjimike]

would appreciate help from any quarters, I have changed duns to DUNS, it has accepted, but still data cant open a web page

[Wanjimike]

hello @Dunkman 

thanks,

I have attached two screen shots of my APNs, top and bottom.

Anyone spot anything i need to change? would appreciate

regards

Mike

[softech]

@Wanjimike   Check these links as well.

As I said, people have trouble updating the APN on different Umidigi phone.  There are some worksaround which involved getting Freedom SIM or other roam SIM to help to open up the APN editing 

(they are different Umidigi models from yours, but the trick might still work.. try)

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-X-APN-settings/td-p/472632

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings-on-Umidigi-A3Pro-cannot-...

[Dunkman]

@Wanjimike 

Maybe screenshot your APN settings.  There might be small typo or error that the community members can detect for you.  

P.S.  I merged your two posts.