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No incoming/outcoming calls

Good Citizen / Bon Citoyen

I can't receive or make out going calls.  Also anyone without an iphone can't receive my texts nor can I text them.  Only imessages work. 

It's been over a week.  I have turned the phone off and on, removed Sim card. 

I have called the porting number and they say my number has been ported.

Thinking I should just cancel my public moblie and go somewhere else 



@Tonya22...are you able to try that sim in a different see if the problem is phone-related ?

Let us know if anything helps.

Mayor / Maire

Hello @Tonya22 


Check to see if your phone was added to be blacklisted, here:



Also, was your phone locked to its previous provider? If so, you will need to contact them to unlock it for you.

Town Hero / Héro de la Ville

Maybe give the suggestions from this link a try.


Also try deleting all previous Carrier Profiles under Settings -> General -> Profiles.