No email sent with password reset

[pm1101]

I was locked out of my account so am trying to reset my password. I am told that an email has been sent to me, but it never arrives. Solutions? Thanks!

[computergeek541]

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@p_simmons wrote:

I want to change the email I used to setup the my online account, I also forgot the password as I forgot to write it down, I did the 'forgot password' however I am not receiving any emails to reset. Can this be sent to another email account as the email used is no longer valid.

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The password reset link e-mail message cannot be sent to a different address. You would need to contact the moderators.  Click on the question mark symbol and type in "open ticket".

[p_simmons]

I want to change the email I used to setup the my online account, I also forgot the password as I forgot to write it down, I did the 'forgot password' however I am not receiving any emails to reset. Can this be sent to another email account as the email used is no longer valid.

[cutenixie]

Omg I’m having the same problem I lost my SIM card I’m trying to log into my self server account but I can’t and I’m locked out I’ve received password reset emails but they don’t work. Ive contacted MOD 3 times i need to cancel my sim ASAP and this service is not helpful at all 

[Dunkman]

@pm1101 

The password reset function does not always work.  

You will need to contact moderator for help.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr · Accepted solution]

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@pm1101 wrote:

I was locked out of my account so am trying to reset my password. I am told that an email has been sent to me, but it never arrives. Solutions? Thanks!

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Have you checked your junk folder?  Make sure to check all your email accounts if you have more than one.