No data

[Flwr]

Im new to Public mobile. Signed up with an eSIM on Friday night and it is now Sunday evening and I still don’t have access to data. I tried resetting the network, turning airplane on and off, but in vain. Please help! It is very inconvenient when you are visiting a new city without data to navigate around the city. 

[hTideGnow]

hi @Flwr please message them again tonight, PM will reply tonight or tomorrow 

[Flwr]

Hi, I tried doing that but somehow I got a notification on my iPhone that LTE calls are blocked on my account. I submitted two tickets since yesterday and still have not heard back from them. Thanks for your help! 

[Flwr]

I don’t see ‘Cellular data options’ so I turned off my phone and turned it back on and something popped up that said Public mobile has blocked LTE calls on your account. 

I submitted my first ticket yesterday, still have not heard back from them 

[DarkKnight_1000]

@Flwr  Perfect, that helps a lot 
Since calls and texts work and you’re on iPhone with eSIM, 

Please try this:

1. Go to Settings → Cellular → Cellular Data Options → Voice & Data

2. Switch from 5G Auto/On → LTE

If data still doesn’t work, go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings, 

That should do it if it doesn't then open a ticket with public mobile
https://www.publicmobile.ca/en/get-help/articles/submit-a-ticket

[hTideGnow]

hi @Flwr 

try changing the network mode to 4G or LTE and test again 

if you still don't have data, please submit ticket as mentioned in my post above 

[Flwr]

Hi,

• Calls and text msg work
• There is no physical sim card inside currently 
• 5G is prevalent but really just for the show 
• iPhone

[hTideGnow]

hi  @Flwr 

what phone do you have? you removed old carrier sim yet?

calls working? if so, and if you can login PM app, a quick way is to buy another eSIM and it will refresh the account and it will work.

you can then ask PM agent to reimburse you the cost

or if you like you can also ask agent to refresh the account on the system  first

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[DarkKnight_1000]

Hey @Flwr welcome to public mobile!!!
Quick checks first:

• Do calls and texts work on your PM line?
• If you still have your old physical SIM/eSIM, make sure it’s removed or turned off
• Do you see LTE or 5G at the top, or just signal bars with no data?
• iPhone or Android?