Data stop working

[Blackcat0808]

My data stop working from no  where. Need help. I have restarted my phone and took my sim card and back in, still do not work. 

[Blackcat0808]

Connections reset solved the issue!

[hTideGnow · Accepted solution]

hi @Blackcat0808 

also, make sure you don't have a data limit set on your phone.  If you do, disable the data limit

if you have a physical sim, test on another phone

last, submit a ticket with PM agent using the link in my above post

[Blackcat0808]

It shows I used 6gbs out out 60gbs

[DarkKnight_1000]

Hey @Blackcat0808 

Could you try resetting your network settings

Also, try switching your network mode from 5G to LTE only and see if data starts working again.

[Yummy]

First check your PM account to confirm you do have data available.

[hTideGnow]

hi @Blackcat0808 

what phone do you have? you checked My Account and confirmed that you still have enough data?

or call *611 form it phone, it will tell you how much data left

and check any outage in your area
https://www.telus.com/en/bc/outages

last, ask PM agent to check and refresh your account if needed

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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