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No credit card will work

Mredgwell
Great Neighbour / Super Voisin

I am trying to register a SIM card and none of my credit cards will work. I just registered another one right before and it worked fine. I know there are funds in my accounts. I tried 2 debit cards from 2 different banks plus a credit card and they all say they cannot process the payment. All of my information is correct. Is there something wrong with the system? 

5 REPLIES 5

Meow
Mayor / Maire

Debit, unless it is VISA/MC debit will not work. Only credit cards work.

 

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

zulfiqar
Good Citizen / Bon Citoyen

Make sure your profile address with postal code matches with your credit card billing address and also credit card should not be prepaid credit card.

walker1
Mayor / Maire

@Mredgwell 

Try using a different browser in incognito or private mode instead. 

Or even try using a different device like a computer or laptop instead of your mobile phone.

Try again.

Handy1
Mayor / Maire

@Mredgwell you might also want to clear web browser cache / cookies and try again 

Handy1
Mayor / Maire

You need to use a different email for each SIM card your register 

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