No bonus free SIM received

[myelinsheath]

Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...

[myelinsheath]

Thanks. I just sent them a message.

[BKNS27]

@myelinsheath 

It seems that PM shipping department are miss shipping the bonus SIM lately.

You can contact the CS_Agent and explain your issue.

[mimmo]

You will need to contact CSA agents to get the second sim card. Contact them via the chat bot.  If you can include a screenshot of the email stating two sim cards as well as the order number

[computergeek541 · Accepted solution]

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@myelinsheath wrote:

Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...

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If you're already a current customer, please open a ticket by going to: Chat with Public Mobile (tiia.ai)

If you're not yet a customer with an active account, please send a private message to CS_Agent.