No Service

[hmbouter]

I am getting no service. I called my previous provider, TELUS, to confirm my number was ported. My Public Mobile online account shows my correct phone number but I have no service. My phone shows Public Mobile 53.0 is my carrier when I go to settings in my phone but it also says Network Not Available. Please help.

[softech · Accepted solution]

@hmbouter   not via email but via Community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Keep checking, they usually reply within 2 to 3 hours.  But since it is late , it could be tomorrow morning

[hmbouter]

It says "SOS only" for my service. I set up a "My account" and the webpage refuses my login. I've reset the password 2 times and still cannot submit a ticket! My phone is unlocked, there are no SIM restrictions. I've sent a private message but have no idea how I will receive a reply. Will it come in my email? 

[softech]

@hmbouter   does your phone showing not connected to PM network at all?  Any error like NO SIM? SIM not provisioned? No network?

it could be just a problem with SIM card provisioning.  It is an easy fix for PM, you just need to engage them via opening ticket

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[treefrog]

@hmbouter 

If you're old provider says you have successfully ported your phone number into public mobile and your account has been closed then you have ported over but then your problem is probably your sim card did not provision properly when you activated it. You will need to contact customer support to fix that for you. Scroll to the bottom of the page and click on Simon to submit a support ticket. Customer support closes in about 1 hour so submitting a ticket as soon as possible will likely get you the support you need tonight rather than having to wait for the morning. Check your private message box at the top right corner of your screen for a message from customer support after you submit your ticket.