@RobertQc wrote:
@angeliquem wrote:
@RobertQc wrote:
@angeliquem wrote:My phone has been working well for a week now until it suddenly lost service in the middle of the night.
It just appears as "No Service"
I tried restarting the phone, resetting the phone, taking out the sim card, tried it on another phone and I get the same message.
I tried calling the number and I also get a "the number you have dialed is not in service" answer.
Any suggestsions? I have contacted @CS_Agent regarding the issue.
When you log into self serve does it show your account is active? Do you see your plan listed properly?
"For a week" Does this mean you recently ported to public mobile and opened a new account here?
Yeah, I recently switched to PM, and my number was ported successfully and it worked for a week until last night, up to now.
I also see my account is active and the SIM card’s last 4 digits matches.
Go to "Plans and addons" Does it display your phone number properly?
Yes, my number is showing up.
It could be a bad connection, but you restarted the phone and took out the SIM card and tried it in another phone and got the same issues. I had some differences when I switched carriers, however I would get a connection again after a little while. The longest time required me to turn on airplane mode and off again and I got reconnected to the network. Although that was just for the data portion at the time, not the whole Public Mobile network (ie. voice calls and text messages).
However if you recently ported you could contact the Moderator team.
Since it looks like soemthing related to your account. Here are the steps to contact the moderator team.
Here’s when and how to contact the Moderator Team:
- If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
- If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
When are Moderators available and how long till I get a response?
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
- Monday to Friday from 9 AM to 9 PM Eastern time.
- Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
How do I know if a Moderator has looked at my question or responded?
Once a Moderator has opened your support ticket, they’ll send you a private message asking you to authenticate your account information. You will need to provide your account number and PIN to validate your account information. You can find this message by clicking on the envelope icon.
If you have not changed your account settings since creating your Community account, you will automatically receive email notifications when someone has sent you a private message. To modify this, just click on your Community avatar, then on ‘My Settings’, then navigate to the ‘Preferences tab’, then select ‘Private Messenger’ and checkmark the box beside ‘Receive email notifications for new private messages”.
Are there any questions that always require a Moderator?
There definitely are, and here are some examples of when to contact Moderators directly:
- There’s an issue with your Public Mobile service that prevents you from using your phone to make calls, a feature is bugged, or if earned Rewards aren’t showing up.
- You’ve ordered a SIM card online, it’s been more than 7 days, and you haven’t received it yet.
- You would like to change your Self-Serve email address, or make other Self-Serve account changes that you are unable to do yourself.
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@angeliquem wrote:
@RobertQc wrote:
@angeliquem wrote:My phone has been working well for a week now until it suddenly lost service in the middle of the night.
It just appears as "No Service"
I tried restarting the phone, resetting the phone, taking out the sim card, tried it on another phone and I get the same message.
I tried calling the number and I also get a "the number you have dialed is not in service" answer.
Any suggestsions? I have contacted @CS_Agent regarding the issue.
When you log into self serve does it show your account is active? Do you see your plan listed properly?
"For a week" Does this mean you recently ported to public mobile and opened a new account here?
Yeah, I recently switched to PM, and my number was ported successfully and it worked for a week until last night, up to now.
I also see my account is active and the SIM card’s last 4 digits matches.
Go to "Plans and addons" Does it display your phone number properly?
