Showing results for 
Search instead for 
Did you mean: 

No SMS service

Great Neighbour / Super Voisin

My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.


Great Neighbour / Super Voisin

I was asked to reset my network settings and that worked. 

Great Neighbour / Super Voisin

I've already submitted a couple of tickets. As a new customer, this is really frustrating. 

Good Citizen / Bon Citoyen

Same here 😞  I transferred my phone number over last week. Still hasn't been fixed yet. This is incredibly frustrating because most of my online accounts use MFA with SMS. 

Mayor / Maire

 HI @Osodin161 

Text problem with new subscribers is a known issue and PM is fixing it for everyone

But they can still fix it quickly for you first,   please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:       

Need Help? Let's chat.