Issue with eSIM Activation – "eSIM Not Installed" Error

[gabort]

• Hello,

I have already subscribed to Public Mobile and I'm trying to activate my service, but I keep getting the message "eSIM not installed" at step 6 of the activation process.

I tried several times, but it still doesn't work.

I'm wondering if I might need a physical SIM card instead.

Could you please help me with this?

Thank you very much!

[CSA_PM]

Hi @ gabort 

Is the service working now?

[hTideGnow]

hi @gabort 

usually the eSIM is installed by the app

do you see any Public Mobile eSIM on the Settings -> Cellular screen or the Sim Manager screen?  Check if it is enabled or if Turn on this line is on

[TheSterlinger]

Hi,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

If you are not successful with the chatbot,  use the next link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.