Still can't get sms texts, but everthing else works

[scott027]

Hello, I just swtiched from rogers to Public mobile. I called rogers and telus and they got me moved over yesteday. I can get calls and data works fine.... BUT I can't get sms texts to my phone.  I have restarted, turned on the rogers sim (which is now disabled and nothing happens), turned on and off the PM esim, tested multiple times with family member.  How can I resolve this?

[hTideGnow]

HI @scott027 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[fixin1]

@scott027 - Please do this:

• If you are on a physical SIM, please try popping it out of your SIM tray and insert it into another device to re-provision.
• If you are on eSIM, please contact CS_Agent for re-provisioning your eSIM:

If the physical SIM tip doesn't work, please contact CS_Agent for re-provisioning your SIM:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox