Agreed Ken, PM. is self service. I like that style for simple things, which this is. Unfortunately some times like this are not. You have filled in blanks in logic that this website unfortunately does not address. I thank you for your contribution. I didn't know using different browsers will help. I've never heard of this before, except 30 years ago, when the internet was young and new. Why Pm. programmers can't resolve this is probably deliberate, so this style of customer service will drive business to more expensive providers like Telus. Why would the owners of this business want to improve when they can charge 3x more elsewhere ?
I agree Ken, this should not be complicated. Most problems can be solved with good script, that real people have carefully and succinctly thought out. A programmer watching (sitting beside) a new customer flounder, asking questions, seeing frustration, are all steps to provide stellar service, and designing a platform to serve people and not 'corral' them into frustrating steps that provide no logic.
Especially puzzling, since I've been a program designer, knowing 7 different languages before- I understand something about security and debugging and testing programs. Programmers generally- top-notch ones that is- spend more time testing out programs and new code. It's just part of their job.
Thanks for pitching in, nice chatting with a real person! Alex and Luis in CS - are helping now !. Well done guys...
