No SIM card delivered

[yjyj]

I ordered with payment of 40 bucks: 10 for sim and 30 for plan

after almost three weeks I receive no sim

and the package is untraceable as I don’t have the number of delivery and status 

I need a refund

and also will public automatically charge me the rest of the plan because i don’t want that

Can’t access app right now because of no sim

no live agent very inconvenient so I want to opt out, obviously with my money back

thanks and please respond

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[computergeek541]

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@slusagm wrote:

ask PM to track.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

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As Public Mobile usually sends SIM cards by Canada Post lettermail, there isn't a way for most of these packages to be tracked.  The only status that would be shareable would be if the fulfillment centre marked the order as complete.

[slusagm]

@yjyj 

we are just customers and trying to help

for refund, please message PM as said above

[yjyj]

I need a refund because it does not deliver 

 the subscription refund(if the delivery isn’t possible)

[hTideGnow]

hi @yjyj 

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[slusagm]

@yjyj 

ask PM to track.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage