02-05-2022 04:20 PM - edited 02-05-2022 04:24 PM
Greetings all!
My issue is… my data does not work. I have tried refreshing my phone. I checked the APN settings and It matches. I’ve removed and reinstalled the sim and still no data. I’ve had someone put their sim into my phone just to isolate issue not being my phone and their sim worked so definitely the issue has to be in public’s end.
my phone is an iPhone X.
Any suggestions will help. Thank. You.
02-05-2022 05:48 PM
02-05-2022 04:51 PM
Simple question is: do you still have available data on your account?
What your PM says. how many MB/GM are available?
02-05-2022 04:40 PM - edited 02-05-2022 04:42 PM
@Nicko343 check if you are on iOS 15.4 beta. If so, this version does NOT work with PM. Many users have that issue
The only way to fix this at the moment is to downgrade your OS back to 15.2.1 or 15.3.
Did you have a good backup before you join the Beta program? you need that.
check this thread for more background
https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working-and-calling/m-p/780748
View solution in original post
https://productioncommunity.publicmobile.ca/t5/Get-Support/I-cannot-access-the-internet/m-p/781468
To downgrade, try to remove the beta profile
How to remove iOS 15 Beta by deleting the beta Profile
Previously, if you have used a PC to install iOS 15 beta on your iPhone or iPad devices, then you can easily try to restore your Apple devices to the public version of the iOS operating system and remove the beta version. Follow the steps given below to remove iOS 15 beta version by deleting the beta profile, and then wait for a couple of minutes to get the next software update automatically.
02-05-2022 04:33 PM
Hi @Nicko343
try downgrade iOS.. How to uninstall iOS or iPadOS beta software - Apple Support
02-05-2022 04:23 PM - edited 02-05-2022 04:24 PM
Check your self serve section titled "my data and add-ons" to ensure you have some left.
It looks like this: