No Data - No Public Mobile Access Point option in Mobile Network

[tchu]

Hope everyone is having a good Friday 😄 

I lost my phone and had to replace my SIM recently. Using an old Asus Zenfone 3 (ZE552KL) and am not getting any mobile data.

Found an article online to check my "Access point names" under Mobile Network settings and I only see Telus SP and Koodo. When I first saw this setting, neither was selected, but regardless of which I select now, I still don't get data. 

I've tried restarting the phone, I've checked my account status in an incognito window--it's active, I've got 9.65 GB left on my data, and there are no data limits set on my phone. 

Would appreciate any help/insight. Thanks so much in advance! 

[tchu]

Thanks for this tip as well 🙂 

[tchu]

Thank you for the insights!

[tchu]

Thank you so much, adding the new access point worked! Appreciate the super prompt response 🙏

[softech]

@tchu 

as to your phone compatibility, where you got it from?  there are different regional variants and it could make a difference as to if it is compatible or not

3G bands HSDPA 850 / 900 / 1900 / 2100 - Global
HSDPA 850 / 900 / 1900 / 2100 / 800 - Taiwan
HSDPA 850 / 900 / 2100 - India
HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - USA/Brazil

4G bands 1, 2, 3, 5, 7, 8, 20 - Global
1, 2, 3, 5, 7, 8, 18, 19, 26, 28, 38, 39, 40, 41 - Taiwan
1, 3, 5, 8, 40 - India
1, 2, 3, 4, 5, 7, 8, 17, 28 - USA/Brazil

[softech · Accepted solution]

@tchu 

try the easy way first

Click Reset All Networks and the PM APN could be there after.  But be aware that it will delete saved wifi as well so you will need to rejoin them after

if that does not work, please try to add new following this

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[esjliv]

@tchu - EDIT to add, other posts on this phone suggest to do a Factory Reset for data to work. Remember to back ip any info. before doing so.

In searching this model you provided: https://www.kimovil.com/en/frequency-checker/CA/asus-zenfone-3-ze552kl

I would prefer to see more green here rather than yellow, but should work.

Can you perform a reset of the network settings on this model? This usually helps you get connected correctly.

If not, check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone