No 5G

[Avn1007123]

Hello all. I had changed my phone, bought a new esim and activated it. My phone number stayed with me but now I have no 5G, only LTE+. Changed to select 5G.

edited by computergeek541: profanity removed

[Avn1007123]

PM esim, yes Canuck

[hTideGnow]

hi @Avn1007123 which eSIM you had with 5G?? PM?

is yours a Canadian version??

[Avn1007123]

Hi, had esim before with 5G speeds

[Phil_Adelphus]

@Avn1007123   I saw a post on Koodo about this with a Pixel 7, and customer service was able to fix it.  So you might want to submit a ticket (use the chat icon bottom right).

[hTideGnow]

@Avn1007123 946mbps is close to 120Mbps, ok speed 

if you had it working before on PM physical sim and just not eSIM, ask PM support agent 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Avn1007123]

sry, had wifi on!

[hTideGnow]

hi @Avn1007123 

it might be a Pixel issue as I see some people talked about it

is that a Canadian or US version of Pixel 7?? OS updated?? 

[Avn1007123]

Hi, Can download @ 946 mbps and upload around 852

[Avn1007123]

Things were fine until I purchased a new Esim and activated it in my P7P. My plan is 5G with 50 gigs data and I have a 5G transmitter up the block!

[Chalupa_Batman]

Hey @Avn1007123 

Even if the 5G doesn't show up on the screen, do a speed test. That to me is what counts. If you're able to get 5G speeds, you're doing just fine. 5G Speed¹ up to 250mbps

[Avn1007123]

Pixel 7 pro. Upgraded from Pixel 6

[hTideGnow]

hi @Avn1007123 to help you, we need to know what model of phone you have