@PJA , if your number transfer was not successful, that means your old service should still be working. Is the Public Mobile account in active status? Is the old SIM no longer working? If you need assistance with navigating the account problems, use the chatbot link at the bottom of the webpage to initiate a support ticket.
My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.
@PJA - have you gotten this figured out yet ?
I have private messaged you a phone number for porting issues ONLY, if you are still having issues.
OR, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection