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New "forced" 2 factor authentication

MIKE3552
Great Neighbour / Super Voisin

How can I log to my account in if my phone is not working or missing?

6 REPLIES 6

@MIKE3552  If you are still stranded try entering the code incorrectly 4 times. Sometimes you are then offered the option to receive the code by email. 
Has worked for me. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

MIKE3552
Great Neighbour / Super Voisin

Public Mobile does not appear to be interested in offering a solution. Freedom Mobile gives Text and Email options at every sign in.

nov_very_own
Good Citizen / Bon Citoyen

Nope,

nov_very_own_0-1685377909682.png

I'm kind of stuck in the same boat. This is an account I manage for my grandfather so I don't always have access to the phone. And trying to call him to get the code is another story. Is there another way to login without needing the phone?!

HALIMACS
Mayor / Maire

@MIKE3552 

after trying the SMS option, click the “resend code” option provided and then select email as the delivery method.

gb23
Good Citizen / Bon Citoyen

I believe you can have the code sent to your email after creating your Eversafe ID.

makkahn28
Mayor / Maire

I agree, the 2 Factor Authentication has a flaw, If Phone is Out of Order

 

Unless the 2 Factor Authentication Code is emailed

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