yesterday
Super frustrated. Was excited for new plans; numbers ported over from voip softphone, expecting smoother experience. But wife and I's phones turn out to have terrible reception everywhere. My home, coverage map says 5g area, getting 15mbs w/ sim signal strength -102 to -106ish. 4g areas I get nothing, no bars, unusable. Seems to be the same as far as I can tell on my wife's plan as well. Tried switching to 4g, airplane mode on/off, restarting phone, and resetting network settings...any help greatly appreciated.
7 hours ago
Thanks for the catch.
11 hours ago
@dimguy You can contact Public Mobile customer service by opening a service ticket at the chat icon bottom right of this page. If that doesn't work, send them a private message using this link. Maybe they need to refresh something at their end
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@BKNS27 PM utilize Telus (Koodo & PM) and Bell (Fido & Chatr) cell tower....... Rogers (Virgin and Lucky)
Bell is the one that is Virgin and Lucky. Rogers is Fido and Chatr.
yesterday - last edited 18 hours ago
Yes appears to be towers within a block of me in every direction. I couldn't imagine how that would be the issue. I should clarify as well, the poor reception is not just at home where there might be some sort of interference, but has been noted the few other places where I needed to use the internet as well.
yesterday - last edited 7 hours ago
It seems like there is good coverage in Mission but depending on your precise location.
PM utilize Telus (Koodo & PM) and Bell (Virgin & Lucky) cell towers.
Check on your precise location:
If there are no cell towers in your area. Check on Rogers (Fido & Chatr) and Freedom towers.
yesterday
Mission, BC. Samsung S21 Ultra. I have a physical Fido sim that gets fine reception when I tested it, and Public Mobile is eSim
yesterday
where are you located..generally ? What make / model is your cellphones ?