New plans, VERY poor reception, little/no data anywhere

[dimguy]

Super frustrated. Was excited for new plans; numbers ported over from voip softphone, expecting smoother experience.  But wife and I's phones turn out to have terrible reception everywhere. My home, coverage map says 5g area, getting 15mbs w/ sim signal strength -102 to -106ish. 4g areas I get nothing, no bars, unusable. Seems to be the same as far as I can tell on my wife's plan as well. Tried switching to 4g, airplane mode on/off, restarting phone, and resetting network settings...any help greatly appreciated. 

[dimguy]

Yes appears to be towers within a block of me in every direction. I couldn't imagine how that would be the issue. I should clarify as well, the poor reception is not just at home where there might be some sort of interference, but has been noted the few other places where I needed to use the internet as well. 

[BKNS27]

@dimguy 

It seems like there is good coverage in Mission but depending on your precise location.

PM utilize Telus (Koodo & PM) and Bell (Fido & Chatr) cell towers.

Check on your precise location:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.151286&lng=-122.237835&zoom=12&type=Roa... 

If there are no cell towers in your area. Check on Rogers (Virgin and Lucky) and Freedom towers.

[dimguy]

Mission, BC. Samsung S21 Ultra. I have a physical Fido sim that gets fine reception when I tested it, and Public Mobile is eSim 

[hairbag1]

@dimguy 

where are you located..generally ? What make / model is your cellphones ?