I switched plans a couple days ago. My profile shows the new plan, but payment has not been processed. Also the start stop dates don't match. How can i tell if the plan has changed. My wife's plan appears to have the same issues.
@Cheech2 if you tried with the PM website try checking on the PM app. The account sometimes takes over 24hrs to update but if you want confirmation sooner you can message a CS_agent by clicking on the orange circle in the bottom right corner and then type Customer Support Agent
@Cheech2 , did you opt for immediate plan change or change on renewal? Since you mention not having paid yet, I would assume it is the later which means you remain on the current plan until renewal and at that time the new plan kicks in.
@Cheech2 Try using a different device or use the app instead . Once logged in check the payment page it will show the bill date amount and the plan your on . If you cannot get logged in get support to help you re gain access
