New phone number is not valid

[dustinbee]

I chose a new phone number and paid for it,,the system showed me the new phone number is not valid, but I am using this phone number now.it doesn’t link my email.please help me.

I chose a new phone number and paid for it,new phone number is not valid,but I am using this phone number know,how is this possible?please help me.

 

 

 

[dustinbee]

I couldn’t login to my account, because the system continues send code to my old phone number, but my old phone number was disconnected for a long time

[esjliv]

@dustinbee - what are you trying to do? It looks like you used the "Forgot your email" option: https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

Did you intend to use this feature? If you recently changed your number in My Account, try the previous number and see what happens.

[BKNS27]

@dustinbee 

Try rebooting your phone by powering it off then back on…this is the normally process after you activate your SIM.

If you are looking at your accounts, you also need to refresh the page by clicking on the circular arrows.

[Handy1]

@dustinbee  Please 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dustinbee]

I tried login in app,it doesn’t work 

[Handy1]

@dustinbee  Try again incognito private mode or another device . Also if trying in the website try in the app instead or vise versa