07-03-2023 03:40 PM
I opened a new card today and chose a new number, but when I log in to my account, I never receive the 6-digit code. I tried to call this number from another mobile phone, but someone else answered. I can't receive any text messages or calls with this mobile number. Now I also can't log in to my account to cancel the service. What the hell is going on and how can I get in touch with the official customer service?
Solved! Go to Solution.
07-03-2023 05:00 PM
HI @soniayang so, the number you picked was someone else number?
this is not the first time PM has this problem. Supposing you just need to go and change number yourself. Since you cannot even login , then just submit a ticket with CS agent and ask them to change number for you:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-03-2023 04:17 PM
thank you very much!
07-03-2023 04:06 PM
@soniayang click Rsend Code, it should give you an option to receive email
If not, try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
07-03-2023 04:05 PM
Thank you very much for your reply.
I cannot access my account to make changes because I did not receive the code.
07-03-2023 03:42 PM
sorry, this is a glitch. PM and telus sometimes will give out numbers already owned by another subscriber.
You will need to pick another number. Please login My Account, go to Profile pag and then click the pencil besides your number and pick a new one
07-03-2023 03:41 PM
@soniayang Please message support to fix right away
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437