New customer - chose wrong subscription

[ZoeGio]

I just activated my new subscription today and accidentally picked the wrong one. Please reach out to help me change it.

[CSA_PM]

Hi @ ZoeGio 

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Toejam]

It's possible that porting has not been completed that is causing your issue, but I would make sure all the obvious setup items have been ruled out first. Once you've determined that your carrier is in fact set to PM under Settings > Cellular > [Public Mobile esim label], do a hard shut down of your phone and restart. If this doesn't work, then more likely it's a porting issue.

[hTideGnow]

hi @ZoeGio 

should be just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...

[ZoeGio]

Hi there,

Thank you for your insight. Still not able to receive any calls or text messages. Showing PM as my carrier via esim. I just joined last night,  is the issue with porting my number  that could be causing this? Hope it is resolved soon!

[fixin1]

@ZoeGio - Since the only offerings are the 50% off for 2 years. I would suggest to contact an agent.

Just to warn you, agent plan changes are immediate and won't offer a refund for the rest of the month.

Contact Link - https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will usually get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you, and check via Private Message, located within your community mailbox or by clicking this link here: Mailbox

[hairbag1 · Accepted solution]

@ZoeGio 

use this link to message Customer Support for their help...

oops...here it is..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437