New account. Old phone still receiving calls?

[esjliv]

@trutherford 

If this is a stuck port, or an issue with further details needed to complete the port you may also submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

FYI -

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[DDM69]

Details.  If you want proper help from people in the community, you need to provide details so we don't have to guess what your situation is.  

What have you done?

What have you tried?  

Did you switch phones or providers?

What network is showing?

We can't help you if you don't help us understand.

[darlicious]

@trutherford 

To clarify....you can call the telus porting department phone number and reinitiate your port request by giving them your old account #. Put your old Sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. Your port will then complete within a few minutes to a maximum of 2 hours. Welcome to Public Mobile!

[Handy1]

@trutherford  Did you try to port number over to PM and miss the 90 minute window to reply YES to confirmation text ? If so there a number to live support that can help wiill send private message